Privacy Policy

Effective Date: July 2, 2026

At Healing Heaven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Payment information (processed securely through our payment partners)
  • Order history
  • Device information, browser type, IP address, and cookies
  • Information you provide when contacting our customer support

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Verify your identity and order details
  • Provide customer support
  • Send order confirmations and shipping updates
  • Respond to your inquiries
  • Improve our website, products, and services
  • Detect fraud, unauthorized transactions, or misuse of our website
  • Comply with applicable legal obligations

3. Payment Information

Payments made on our website are processed through secure third-party payment providers. Healing Heaven does not store your complete debit card, credit card, or banking information on our servers.

Please refer to the privacy policies of the respective payment providers for more information about how they handle your payment data.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Enhance your browsing experience
  • Analyze website traffic and visitor behavior

You can disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties when necessary to:

  • Process payments
  • Deliver your orders through courier partners
  • Operate and maintain our website
  • Comply with legal requirements or government requests
  • Protect our rights, customers, or business against fraud or misuse

These service providers are permitted to use your information only for the services they perform on our behalf.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business records
  • Comply with legal and tax obligations
  • Resolve disputes and enforce our policies

8. Your Rights

Depending on the applicable laws in your location, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent for marketing communications
  • Request information regarding how your data is used

To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may use third-party services, including Shopify, payment gateways, courier companies, analytics providers, and other service providers necessary for operating our business.

These providers maintain their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so we can remove it where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.

The updated version will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Healing Heaven

Email: healingheaven4@gmail.com 

Phone: +91 870-0501009 

Website: www.healingheaven.shop

Disclaimer

Healing Heaven provides energy-based wellness products intended to support emotional well-being, inner balance, positivity, and personal growth.

Our products are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual experiences may vary, and no specific results are guaranteed.